Lead by Example: 2017 Starbucks Annual Meeting

Starbucks Coffee Corporation held their 2017 Annual Meeting of Shareholders on Wednesday, March 22nd at the Marion Oliver McCaw Hall at the Seattle Center in Seattle, Washington. It was significant in that it was their 25th annual meeting as a public company and Howard Schultz’s last as CEO. As an executive coach who helps leaders…

What flavor is your organization?

If you were to ask your employees and customers what flavor your company is (product, service or culture), what kinds of responses would you get? Is it spicy like a hot salsa or bland like plain oatmeal? Is your product line or company culture as exciting as it is at Ferrari or Apple? Could your…

Under Cover Boss

If you are an organizational leader, I hope you have had an opportunity to watch several episodes of the reality television show Undercover Boss on CBS.  On each episode the CEO or top executive goes undercover in their own company to see first hand what kinds of things go on on the front line.  Before…